TableTennisTableShop

About Us This web site is owned and operated by GardenGames ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
GardenGames
Holly House
Pine Woods Road
Longworth
Abingdon
Oxfordshire
OX13 5HG .

01865 392439

Company number: <Put company number here>

Making A Purchase Please read these Terms and Conditions carefully. By accessing or using this website you agree to be legally bound by these Terms and Conditions. This web site is owned and operated by Big Game Hunters, a division of Garden Games Limited, registered in the UK, number :2866189, Vat number 685 6873 68. Making a Purchase could not be easier. Simply follow the clear instructions on how to navigate the site. Once you have found a product you want to purchase, click the 'Add to Basket' Button. Once you have finished browsing, click the 'Checkout' button to complete the ordering process. You will then be asked for your personal details, the delivery address and your payment details. At this point you will be transferred to a secure server. By clicking on the 'Confirm' button you are consenting to the Terms and Conditions.

Shipping And Handling Delivery:
Please ensure you inspect the goods on arrival and note any damages or missing parcels on the drivers check sheet, and then contact us to report it. We have the ability to track your delivery for you so if you have a query on the status of your order please Email : sales@tabletennistableshop.co.uk

NB if you are not at home the couriers will leave a card and you can then contact them directly and arrange re-delivery this is not available for Saturday or Sunday delivery. It is your responsibility to contact the courier if carded. If the goods are returned to us we will re-charge the delivery cost again to re-despatch the items.
Extra Delivery charges to remote or outlying areas within the UK mainland may arise, in which case we will agree the charges with you as soon as possible, where applicable.

Delivery costs:
All orders under £150 are charged at £4.95 per order within the UK Mainland.
All orders over £150 are delivered free within the UK Mainland
A Next Day service is available for an additional £7.50/per box or parcel for UK Mainland & Industrial Scotland.
Guaranteed NEXT day does not operate on the following postcodes CA18-19, LA11, 18-21, TR21-25. Excludes Scottish Isles and AB3-5, 30-39, 41-45, 51-56, DD6-11, FK14-21, G63, IV3-63, PA11-13, 17-19, 20-39, PH8-40, BT24-25, 29-35, 37-40, 44-94. Also Excludes IOM, Channel and Scilly Isles and IOW.
For any orders outside the UK Mainland Area (Highlands, Islands and Republic of Ireland) please call one of our sales team who will work out the fastest and most affordable way of delivering the goods to you . Call us on - 01865 392439
Please note we are currently unable to ship worldwide.

Extra Delivery charges to remote or outlying areas within the UK mainland may arise, in which case we will agree the charges with you as soon as possible, where applicable.

Any times or dates stated on our website or confirmation emails regarding Delivery are estimates only. Big Game Hunters will make all reasonable effort to deliver Products within the time specified, but does not accept liability for any failure to deliver within that time. Orders received on Saturdays, Sundays or public holidays and Orders received after 12 noon on weekdays, will be processed the next working day. We do not deliver on Saturdays, Sundays or public holidays.

Whilst we agree to use all reasonable endeavors to ensure that Delivery is made around the Delivery date advertised, you will acknowledge that actual Delivery is always via third party suppliers and carriers and can therefore be beyond our control. Incorrect personal details may lead to problems or delays in Delivery, so before placing your Order, please ensure that you have included the full address details, including accurate postcode of the Delivery address and your daytime contact telephone number and e-mail address so we can notify you in the event of a Delivery problem.

Delivery will be deemed as successfully made or attempted once the Product has arrived at the address specified or delivery has been attempted and the courier can verify this. A signature is required for proof of Delivery unless we have your express permission to leave the goods in a safe location. Products will be deemed your responsibility once they have been received by you, your agent or the intended Recipient. Any loss or damage to the Products shall then be at your own risk.

In case of Delivery to certain locations such as hospitals, airports, hotels, and other business premises, the signature of any person authorized to accept Delivery on behalf of the organization shall be accepted as proof of Delivery. Should Delivery be refused at the Delivery address, and re-requested for another date, we may charge for the second Delivery, since we met our Delivery obligations with the initial Delivery attempt. It is the Recipients responsibility to sign for the correct number of packages as shown on the carrier's Delivery consignment note. Shortages must be noted on the consignment note. You should notify us of the shortages within 48 hours. Please ensure you inspect the goods on arrival and note any damages on the drivers check sheet, and then contact us to report it.

Back Orders All Products depicted on this website (as may be varied from time to time) are available almost everywhere in mainland UK, and by special arrangement to the Channel Islands, Republic of Ireland, Isle of white, Isle of Man and the Scottish Islands.

All Products are subject to availability. If the Product you Order is unavailable, we may provide to you a substitute of an equivalent quality and price without notice ("Substitute Product"). In the event that we are unable to supply the Product or any substitute Product to you at all, we shall notify you as soon as possible and shall reimburse your payment in full .Occasionally manufacturers will update their products, and we reserve the right to supply these even if pictures and descriptions may vary from the listing shown.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>

Reaching Us GardenGames
Holly House
Pine Woods Road
Longworth
Oxfordshire
OX13 5HG
England

01865 392439

Privacy Policy TableTennisTableShop do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy We want you to be utterly delighted with your purchase however if you need to return your goods or cancel your order please read our returns policy as stated below:

You may return any delivered products within 7 working days of delivery (including if you change your mind), in an unused condition. The product must be with its original packaging with instructions and parts. Products must be returned in the same condition as they were delivered.

If products were delivered flat packed they must be returned in the same way _______ within 7 days, unless faulty (Please read flat pack self assembly below).

Care must be taken to ensure the Returned Products are packed well to avoid damage or loss of parts in transit. We will not accept responsibility for loss or damage in transit, therefore suggest that you request a proof of postage.

For all returns except where the product is faulty you will be required to pay for and arrange for the goods to be returned to us. If you prefer we can arrange for the goods to be collected from you but the cost if this will be charged to you or deducted from your refund. We will only refund the cost of original postage where the item(s) is faulty and where goods are returned within 7 days, known as the consumer “cooling off” period.

Where the items have come from a third party, it must be first verified that the supplier will accept the return and make arrangements for the goods to be collected, before any agreements are made with you, the customer. Any costs associated with this are beyond our control and we must charge these costs back to you, the customer. We will communicate all additional charges to you prior to arrangements being made if they are applicable

Please pack the items back in the parcel with a note stating your reasons for return.

To return any products to us the address is:

GardenGames
Returns Department
Chadwick Farm
Garford
Oxon
OX13 5PD

All refunds will be processed as quickly as possible once the goods are received back to us and always within 30 days of receipt of return or agreement.

Charges for collections are:

• £13.50 per parcel under 30kg for UK Mainland and Industrial Scotland

• £23.50 per parcel under 30kg for Highlands

• £27.50 per parcel under 30kg for IOM, Scilly Isles, Channel Isles, N Ireland incl ROI

• £45 per parcel over 30kg for UK and Industrial Scotland

• £85 per consignment over 30kg for Highlands & IOM, Scilly Isles, Channel Isles, N Ireland incl ROI

D2H collections for Climbing Frames are charged by weight of the goods and will need to be worked out on a case by case basis.

Flat Pack Self assembly items including Climbing Frames : Should there be an issue with your self assembling Item/Climbing Frame, any issues are assessed on a case by case basis. Once they are part or fully assembled they cannot be returned to us (outside the 7 days ), unless faulty If the goods are deemed faulty once part assembly has taken place, and disassembly is not possible because of doing so will damage the item further then it can be returned or collected as it is (within reason). Clearly, due to the size and nature of these products, this is product dependent and all cases will be discussed in order to resolve any issues.

As a consumer you have a Duty to take reasonable care of the items whilst in your possession

Photographic Evidence will be required of all issues where returns are being requested.